Effective Date: 01/07/2024
At Milvus Air, we strive to provide our customers with the best possible service. We understand that there may be circumstances where you need to cancel or change your booking. This return policy outlines the terms and procedures for cancellations and refunds.
Cancellations and Changes
1. Cancellation Policy:
- Cancellation terms vary by airline and the type of ticket you have booked. Please review the specific cancellation terms of the airline during the booking process.
- Cancellations may incur additional fees, depending on the airline and the timing of the cancellation.
2. Changes to Bookings:
- Changes to your booking are subject to availability and the airline's policy.
- Change fees may apply. Please contact our customer service to discuss the options and costs.
Procedure for Cancellations and Changes
1. Contact Customer Service:
- For cancellations and changes, you can contact our customer service via phone at +32 486 88 20 88 or via email at info@milvusair.com.
- Please have your booking number and the name under which the booking was made ready.
2. Confirmation of Cancellation or Change:
- Upon receiving your request, we will process the cancellation or change and send you a confirmation via email.
- Please note that processing time may vary depending on the airline and the type of request.
Refunds
1. Refund Conditions:
- Refunds are subject to the cancellation policy of the airline and the type of ticket you have booked.
- Non-refundable tickets are not eligible for a refund unless otherwise specified by the airline.
2. Processing Refunds
- Once your cancellation is approved, we will initiate the refund process.
- Refunds are issued via the original payment method and may take several business days, depending on your bank or payment provider.
3. Refund Fees:
- Any cancellation or administrative fees will be deducted from the refund amount, based on the airline's and Milvus Air's policies.
Complaints and Disputes
1. Filing a Complaint:
- If you are not satisfied with the handling of your cancellation, change, or refund, you can file a complaint with our customer service via email at info@milvusair.com.
2. Dispute Resolution:
- We strive to resolve disputes in a fair and timely manner. If you are not satisfied with our response, you may take further steps according to the applicable laws in your country.
Contact Information
For questions or assistance regarding our return policy, please contact us:
Milvus Air Belgium
Address: Kruisheide 25, 3140 Keerbergen, Belgium
Phone: +32 486 88 20 88
Email: info@milvusair.com
Changes to This Return Policy
We may update this return policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new return policy on our website. You are advised to review this return policy periodically for any changes.
Effective Date: 01/07/2024
This return policy ensures that Milvus Air provides clear guidelines for cancellations, changes, and refunds. Thank you for trusting us with your travel needs.